Thinking of Joining? Frequently Asked Questions
Do have showers and changing rooms?
When are you staffed?
What happens out of hours?
However, please note Kiss provides minimal safety supervision by day, and no supervision out of hours (CCTV is only monitored in the event you push the help buttons). Use out of hours is entirely at your own risk, and during this time we highly recommend only using the gym with a gym buddy at this time, and only using the most prominently visible cardio equipment (running machines) so other members can assist you in the event of unconsciousness.
Do you have free weights and what do they go up to?
Do you have classes?
Do you have a swimming pool and sauna?
Do you offer inductions?
Using Gym equipment can be hazardous and result in injury in mis-use - if you have not had an induction before, or are unfamiliar or uncertain for your own safety you MUST attend and induction before using any Kiss Gyms equipment.
In any event the induction is also designed to improve the efficiency of your workout so is recommended to all. They happen three times per day 1pm, 6pm and 6:30pm and are free, no need to book, please ask staff.
Frequently Asked Questions - for Members
Can I share my PIN code with my friends?
How do I cancel my membership?
Your minimum obligation is one month membership, so after your first 25 days, you can simply cancel your direct debit through your bank, no need to inform us.
Please be aware that you access will cease immediately, so to maximise your access, cancel your direct debit a couple of days before your regular payment date (same day of the month as your joining date).
Also, please be aware:
- Did you know you can freeze your membership for only £5 a month
- If you are cancelling due to lack of results we would like to offer you a complementary PT sessions to get you back on track
- Please be aware that your current price for life preferential rate will be lost and not available if you rejoin in the future and you would have to pay another joining fee
- You can save 19% of the cost if you team up with four people at work (so minimum five people including you to qualify for a corporate rate) contact us and we'll set this up!
Can I make changes to my regular payment date, or make a one off payment by credit card (e.g. for missed payments?)
Direct Debit Questions email address
HELPLINE NO. 01444 449162. It may save time to provide your Direct Debit reference (starts W..)
Can I freeze my membership?
Can drop in and look around?
I've received confirmation of my payment, but no email with my PIN number, what do I do?
Do you have facebook page?
Our air exchange system has the ability to change the entire air within the gym nine times per hour, that's once every 7 minutes. That's a huge volume of air within a church like building of 8.5m in height.
We've invested heavily in technology to do away with traditional reception areas and bubble-gum chewing reception staff. You sign up on this website, then simply let yourself in 24 hours a day with a PIN code.