Terms & Conditions and Privacy Policy

Terms & Conditions

Once you have gone through the sign up process and checked the appropriate boxes, we will send you an email confirming your KISS membership (from info@kissgyms.com). This agreement will come into force once you we have sent you that confirmation email (sent, not received, please check your spam filters) and your membership starts at that point.

Your membership is personal to you and may not be transferred, whether temporarily or not, to anyone else at any time. Sharing PIN codes will always result in membership cancellation and a life time ban (security of your PIN number is your responsibility, do not pass it on to anyone under any circumstances. You must inform us if you feel security of your number has been compromised).

Payment (for monthly members paying by Direct Debit only)
On the first direct debit payment date, we will debit (a) the joining fee and (b) the first month's membership, paid in advance. Thereafter, on the same day as you joined each month (next working day), the monthly membership fee will be debited which effectively extends your KISS membership by one month each payment. Payments are non refundable under any circumstances.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, Harlands (who manage and process payment on our behalf) reserve the right to charge an administration fee of £20. If you have any concerns about your ability to pay our monthly fee, we strongly advise you to contact Harlands before your payment is due (Harlands 01444 449162, KissGym@snapdda.co.uk)

Payment (for monthly members making first payment by debit/credit card)
If your first payment is made by Credit/Debit card (and by direct debit thereafter) this is non-refundable under any circumstances, whether you have visited the gym or not. If in doubt, please buy a day pass to sample the gym before becoming a monthly member.

Payment (for daily members paying by credit card)
Your payment will be taken on the same day as you sign up, and is valid for the day you have selected, and are non changeable. Payments are non refundable under any circumstances.

Cancellation (for monthly members)
To cancel your membership, simply contact your bank and cancel your direct debit which you can do anytime after your first payment has been taken and your PIN will be invalidated automatically - you don't need to notify us.

However, if you take out a monthly membership, you are minimally committed to paying for a single month from the date of your application including joining fee, irrespective of whether you use the gym or not. If in doubt, please buy a day pass to trial the gym, which will be refunded in the event you are not satsified (please explain your reasons)..

If you cancel your Direct Debit before your first payment is taken, you will still be liable for your first month of payment (including joining fee) as well as an additional £20 administration fee. To be clear, if you cancel your Direct Debit before your first payment is taken, an additional £20 administration fee is added to your bill and you will be pursued, including by legal means, for recovery.

If you would like to maximise your access on cancellation, then you should cancel your direct debit a couple of days before your regular payment date, as you PIN becomes invalid IMMEDIATELY (as this is the only way the process can be automated).

Please be aware that it will not be possible to reinstate your previous membership, and if you wish to use the gym again, you will have to go through the signing up process once more (and pay the joining fee).

We may terminate this agreement and your membership with immediate effect, upon giving you notice, if, in our reasonable opinion (a) your behaviour puts either yourself or others at risk; or (b) you persist with any form of antisocial or unreasonable behaviour; or (c) we suspect you are younger than our minium age (18) until your provide proof otherwise.

Delivery - you will be emailed a PIN code which will give you access, nothing is sent via post, and your membership starts when our email is sent, not when it is received by you (please check your spam filters, and contact us in the event you do not receive a confirmation email).


  • To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, well being or physical condition. Further, that you will advise us immediately should your circumstances change.

  • You agree to attend an induction before you use any gym equipment if you are in any doubt of your ability to use the equipment safely. Using Gym equipment can be hazardous and result in injury in mis-use - if you have not had an induction before, or are unfamiliar or uncertain for your own safety you MUST attend and induction before using any Kiss Gyms equipment. In any event the induction is also designed to improve the efficiency of your workout so is recommended to all. They happen three times per day 1pm, 6pm and 6:30pm and are free, no need to book, please ask staff.

  • Kiss provides minimal safety supervision by day, and no supervision out of hours (CCTV is only monitored in the event you push the help buttons). Use out of hours is entirely at your own risk, and during this time we highly recommend only using the gym with a gym buddy at this time, and only using the most prominently visible cardio equipment (running machines) so other members can assist you in the event of unconsciousness.

  • If out of staff hours, you confirm you are able to use the help points - Kiss Gyms take no responsibility for providing assistance during out of staff hours.

  • You have read this agreement, including the terms and conditions and understand it will become binding upon both parties once you have checked the "I agree" box below and the "Next Step" button has been clicked.


Lockers - are made available for your use with your own padlock (available from vending machines) but ONLY for the duration of your visit. Overnight use will result in:
a) removal of locks
b) removal and of contents which can be recovered with a £50 admin fee
c) uncollected items will be given to charity within 7 day s of removal

Valuables - Kiss Gyms Ltd. can take no responsibility for the contents of lockers. Please do not to leave valuables in your lockers.

Minimum age is 16 (due to the restrictions imposed upon us for 24hr use).

Please bring a sweat towel to wipe down gym equipment as we do not provide disposable tissues (you can buy a sweat towel from the vending machines)

Disabled toilets and showers are for disabled use only, given they are cleaned just once per day, which means genuine disabled may be using unnecessarily untidy facilities (two week ban applies for offenders!)

The management have the right to refuse entry to those whose attire they feel may offend other members.

Kiss approved personal trainers have an exclusive right to deliver personal training within Kiss clubs, and those delivering or promoting alternative personal training or competing gyms (including via clothing) may attract an immediate ban (ranging from two weeks, to life time).

If we choose to waive any breach of this agreement, it will not stop us from enforcing the terms of the agreement strictly at a later date.

We may assign the benefit of this agreement and our rights hereunder to a third party on notice to you. In the event of this happening, your rights under this agreement will not be compromised in any way.

This agreement is governed by English law.

Privacy Policy

Your personal information is personal property and as such we recognise that this places serious responsibilities on us. This statement is made as a result of our requirements under the Data Protection Act 1998 and sets out our data processing practices. If you have any queries about this statement please contact us at Kiss Gyms Ltd., Wellington House, 57 Dyer Street, Cirencester, Glos GL7 2PP, email info@kissgyms.com or tel 0845 644 2318

Your signing up as a KISS member signifies your consent to us collecting and using personal data about you as set out below. Should we choose to amend these terms for whatever reason; the changes will be set out on this web page and you will be deemed to have accepted such changes. In this way you will always be kept informed about the collection and use of your personal data. It is your duty to keep informed about our privacy policy from time to time.

How do we collect personal information and what kind of information is collected?

We will obtain personal information from you when you complete our online sign up process. Such information includes name, date of birth, contact details and your bank details.

Why do you need this information?

Your personal information is needed in order to initiate and maintain your gym membership, to provide you with effective access to the gym, and for other administrative purposes. It may be necessary for us to share some of your personal information with some of our service providers and associated organisations for these purposes. We may provide aggregate statistics about sales, gym users, traffic patterns and other similar information to third parties, but none of these statistics will include any information that identifies you personally. We may also need to disclose your information if required to do so by law.

What are cookies and how do we deal with them?

A cookie is a piece of information that is stored on your computer's hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit. KISS gyms use cookies to ensure that you can interact with our web site successfully, to identify you from a previous visit to our website and to keep track of your browsing patterns. Cookies will also hopefully make your visit to our website faster and easier to use. The use of cookies does not give us access to the rest of your computer. If you are unhappy about our cookies being stored on your computer, you can prevent this happening by disabling the cookie. Note however, that if you disable our cookies you may not be able to access all services or facilities.

How do we protect your information?

We use a secure server and have strict security procedures to ensure that your personal information is kept secure and to prevent unauthorised access.

Right of Access

You have a right to ask for a copy of the information that we hold about you and to have any inaccuracies about your information corrected.